‘An Arm and a Leg’: When your insurance company says no, how to ask for a yes

By Dan Weissmann

KAISER HEALTH NEWS (June 14) — Jeannine Cain started her career dealing with insurance companies for various medical offices. Later she worked for Blue Cross Blue Shield, and now she is a health care data consultant. She really knows how things operate behind the scenes.

When her son got a jumbo-size medical bill, she put her knowledge to work — and wrote an appeal letter. Now she’s sharing that knowledge — and the letter — with us.

Go here to see Cain’s letter with notes about the details she was careful to include.

Here’s a transcript of this episode.

About This Podcast

Health care — and how much it costs — is scary. But you’re not alone with this stuff, and knowledge is power. “An Arm and a Leg” is a podcast about these issues, and its second season is co-produced by KHN.

“An Arm and a Leg” is a co-production of Kaiser Health News and Public Road Productions.

To keep in touch with “An Arm and a Leg,” subscribe to the newsletter. You can also follow the show on Facebook and Twitter. And if you’ve got stories to tell about the health care system, the producers would love to hear from you.

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